We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose:

The Product Design Lead sets the vision and direction for design at AP+, shaping how we create trusted, secure and high-quality experiences across payments, identity and fraud. 

This role leads design strategy, capability, governance and capacity planning across product and service design. It ensures AP+ has the standards, methods, operating model and talent needed to deliver coherent outcomes for members, stakeholders and the broader payments ecosystem. 

Working across AP+, industry partners and the wider ecosystem, the role turns customer, member and system-level insights into clear product, service and business direction. It balances usability, trust, security and long-term value, helping shape the future of trusted digital experiences in support of AP+’s role as critical national infrastructure. 

Key Responsibilities the Role Owns: 

Lead the AP+ Product & Service Design functions, accountable for strategy, capability, governance, capacity and design quality. As part of this: 

• Define and evolve AP+'s design vision, strategy and operating model. 

• Establish and govern design standards, frameworks and ways of working. 

• Build and lead a high-performing multidisciplinary Product & Service Design team, including capability, workforce planning and recruitment. 

• Set the direction for research, insight and experience design to enable evidence-based decisions. 

• Lead Service Design to improve end-to-end customer, member and operational experiences. 

• Oversee the design of complex products and services, embedding usability, accessibility, trust, security and brand. 

• Influence executives, members and stakeholders to shape product, service and ecosystem outcomes. 

• Prioritise and allocate design capability across the portfolio to balance strategic and delivery needs. 

• Provide strategic advice on design-related opportunities, risks and trade-offs. 

• Champion human-centred design and build organisational design capability through leadership, coaching and advocacy. 

• Continuously improve the Design function, driving capability, maturity and delivery excellence. 

You’ll likely be a strong fit for this role if: 

Qualifications 

• Tertiary qualification in Design, Human-Centred Design, UX, Product Design, Business, Technology or a related discipline. 

• Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management or Agile delivery. 

Experience 

• Extensive experience leading multidisciplinary design teams in complex, regulated or ecosystem environments. 

• Proven success defining design strategy, building organisational capability, establishing governance and operating models, and influencing executive decision-making. 

Knowledge 

• Deep expertise in human-centred design, service design, product design, user research, accessibility and design governance. 

• Strong understanding of systems thinking and designing end-to-end customer and service experiences. 

• Strong knowledge of design operating models, capability development and workforce planning. 

• Sound understanding of product management, Agile delivery and digital technology environments, ideally across payments, identity, fraud or other regulated industries. 

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.