Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. 

Make an Impact

The Director, Internal Systems, is responsible for the successful selection, management, and operation of major company-wide systems to support the efficient operation of Serko in pursuit of its business objectives and strategic plans. This role will focus on defining and maintaining a clear, long-term systems strategy and delivering outcomes such as high user satisfaction (NPS) and the timely, on-budget completion of internal systems projects.

What you'll be doing

• Own the long-term strategy and roadmap for all internal systems, ensuring alignment with the company's business objectives and growth plans.
• Establish and enforce policies, procedures, and best practices for the use, maintenance, and security of all internal systems.
• Own the evaluation, recommendation, and selection rights over the specific software applications, platforms, and tools that comprise the company's internal systems technology stack.
• Lead the IT team, holding ownership of ICT, and exercising authority over the hiring, performance management, and career development of the team.
• Author and manage the budget for all internal systems and manage vendor relationships, including contract negotiation and ensuring service level agreement (SLA) adherence for cost-effectiveness.
• Collaborate with department leads (e.g., PPC, Finance) to identify inefficiencies and leverage internal systems to streamline workflows.
• Partner with Data team members and governance committees to ensure the accuracy, consistency, and integrity of data across all internal systems.
• Collaborate with Legal, Privacy, and Risk teams to ensure internal systems and their usage comply with relevant regulations and policies (e.g., AI acceptable use, GDPR).
• Defining and maintaining a clear, long-term strategy and roadmap for internal systems.
• Ensuring optimal performance, reliability, and security of all internal systems.
• Managing relationships with internal systems vendors and contract negotiations.

What you'll bring

• Deep knowledge of architectural design, configuration, and integration of internal systems.
• Understanding of implementation of security policies, data collection, and access control restrictions (in collaboration with CISO).
• Experience with financial performance and operational optimisation of security initiatives (in collaboration with FP&A Business Partner).
• Familiarity with compliance frameworks related to Legal, Risk, and Privacy (e.g., GDPR).

At Serko we aim to create a place where people can come and do their best work.  This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base salary
• KiwiSaver covered with employee contributions match up to 3.5% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.