We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10–50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

We are looking for an early-career Customer Success Specialist with an AI Enablement focus to join Rokt's GTM team in Sydney.

We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.

Target total compensation for this role ranges from $102,000 – $136,000 AUD, comprised of fixed annual remuneration of $95,000 - $125,000 (inclusive of superannuation), plus an employee equity plan grant. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the Role

This is a junior/graduate-level AI Automation focused Customer Success/Client Operations role focused on learning to run repeatable Go-to-Market workflows, then and turning them into reliable, AI-assisted automations - improving speed, accuracy, and consistency across Advertiser Customer Success, eCommerce integration operations, and Sales Development.

Your scope is broad by design: supporting three connected domains that power our GTM engine:

• Customer Success operations (launching new advertisers, supporting existing advertisers, reporting, operational hygiene)
• Client operations (new and existing ECommerce integrations, health checks, issue triage, data hygiene)
• Sales Development support (prospecting operations, research/enrichment, CRM hygiene)

Across these domains, you will learn the workflows end-to-end, identify where time and quality are lost, and use modern AI/automation tools like CoWork and N8N to make the best version of the workflow the default.

What You’ll Do

1. Learn and run core GTM workflows:
   - Execute and support operational workflows across CS ops, integration ops, and SDR support
   - Maintain high standards for accuracy, data hygiene, and process compliance.
2. Turn manual workflows into AI-assisted automations:
   - Break down repeatable processes into clear steps, templates, and checks.
   - Use tools like CoWork and N8N to build lightweight automation patterns that reduce manual effort while improving consistency.
   - Build “guardrails” (QA steps, exception handling, handoffs) so automation is dependable.
3. Build operational assets that scale:
   - Create runbooks, checklists, and templates others can follow.
   - Improve CRM hygiene workflows (e.g., enrichment standards, field completeness, dedupe patterns, routing).
4. Measure impact and iterate:
   - Track baseline vs improved performance: time saved, error reduction, turnaround times, adoption.
   - Iterate based on edge cases and real-world feedback from GTM teams.
5. Partner closely with GTM stakeholders:
   - Work directly with Sales, Customer Success, and Operations stakeholders.
   - Act as the reliable unblocker who keeps execution moving—and improves how it runs over time.

What Success Looks Like (First 3–6 Months)

• You can independently run key workflows with high accuracy and minimal rework.
• You’ve shipped multiple small automations/templates that are actually adopted by the team.
• You consistently improve cycle time and reduce errors without creating new complexity.
• Your documentation is clear enough that someone else can pick up what you built.

• Tech-savvy innovator: You're excited about AI and automation, and you learn new tools quickly to solve real problems.

• Background agnostic: Your path can be unconventional. What matters is how you think, learn quickly, and deliver results. You're humble, curious, and not defined by titles or credentials.
• Analytical & resourceful: You dive into unknown areas head first, use data to drive decisions, and break problems down to first principles.
• Self-starter with ownership: You take ideas from concept to implementation. When you spot a problem, you build toward a solution and own the outcome.
• Adaptable & resilient: You're comfortable with ambiguity. You iterate quickly when something doesn't work.
• Collaborative communicator: You work well with diverse teams and can explain complex ideas simply. You handle feedback with humility and can bring others along.

• Become a shareholder. Every Rokt'star gets equity in the company

• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym - on us!
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London, and trips abroad for training and team events.

Why Join Rokt

• Impact Across the Business: This role isn't confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You'll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
• Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
• Endless Learning: Every project is a new puzzle to solve across different domains, so you'll constantly expand your expertise in operations, analytics, product, and more. With Rokt's rapid growth, new challenges and opportunities to learn will never stop coming.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You'll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

We believe we're better together. We love spending time together and are our Surry Hills office most days (minimum 4 days p/w).