Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace.

We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

This is an Auckland based hybrid role.

Working at velocity with strong business acumen, you will partner with product, engineering, marketing, and senior leadership to identify opportunities, solve complex problems, and prioritise high-impact work.

You will sit within Serko’s centralised Data Science & Analytics team, helping to foster a culture of data excellence and innovation.

What you'll be doing

• High-Impact Analysis & Insights: Quickly scope, analyse, and deliver insights from
  large datasets using statistical and analytical techniques, focusing on strategic and
  operational questions that drive the greatest business value and move rapidly from
  insight to action.
• Stakeholder Engagement & Actionable Recommendations: Partner with
  stakeholders to clarify problems and requirements, then translate analysis into clear,
  prioritised recommendations with impact, options, and trade-offs for
  decision-makers across the business.
• Data Visualisation, Storytelling & Communication: Build clear dashboards and
  reports and present findings in concise, non-technical language tailored to diverse
  audiences, ensuring insights are understood and acted upon.
• Advanced Analytics, Models & Data Integration: Develop and maintain analytical
  and, where appropriate, predictive or ML-based models, using relevant tooling to
  efficiently extract and prepare data from multiple sources.
• Data Quality: Proactively identify and help resolve data quality issues, promote and
  champion best data practices across the team and wider organisation.
• Craft Leadership: Mentor and guide team members on best practices, analytical
  techniques, and effective communication strategies. Promote a culture of
  continuous learning and data excellence within the team
  
  

What you'll bring

We'd love to hear from you if you have:

• Significant experience (5+ years) in a data analytics role with a track record of driving tangible business outcomes.
• Demonstrated ability to operate at velocity and manage multiple priorities while delivering high-quality work.
• Strong business acumen and curiosity, with the ability to quickly understand context, frame problems, focus on value-creating work, and influence stakeholders without direct authority.
• Excellent communication skills, with the ability to distill technical complexity concepts for non-technical audiences and senior leaders, supported by strong data storytelling and visualisations.
• Proficiency in SQL and Python, plus experience with data visualisation tools (e.g. Power BI, Tableau, Looker) and cloud data platforms (Snowflake, BigQuery) and modern data tooling (e.g. Databricks, PySpark or similar).
• Strong analytical and problem-solving skills, including experience with statistical analysis and, ideally, basic machine learning techniques, alongside understanding of data quality, data governance, and data protection principles.
• Tertiary qualification in a relevant discipline (e.g. Data Science, Statistics, Mathematics, Computer Science, Engineering, or similar) or equivalent practical experience.

At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base pay
• Medical Benefits
• Discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
• Flexible work policy.