At Humanitix, every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world’s biggest problems.
Since 2016, we’ve donated $18 million from booking-fee profits — and we’re not stopping there.
We’re now looking for a Customer Support Representative to join our Auckland-based Customer Success (CS) Team — the humans behind our event hosts’ happiness.
Full-time | Auckland, Grey Lynn (Hybrid; 2 days WFH)
Long-term working rights in NZ required
- Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video.
- Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.
- Collaborate with product & engineering to surface bugs, trends, and feature ideas.
- Create and update help-centre articles and FAQs to make life easier for users.
- Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way).
- Help build a fun, inclusive team culture where everyone can be themselves.
You’ll thrive here if you’re empathetic, tech-curious, and love helping people succeed.
- 1+ year of customer-facing experience (support, success, or similar)
- Tech-savvy instincts — quick to learn new tools & troubleshoot issues
- Excellent written & verbal communication — you make complex things simple
- Calm under pressure, patient, and able to de-escalate tricky situations
- Curious, proactive, and collaborative — a genuine people person
Bonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it’s not required.
At Humanitix, your work directly funds education, equality and other impactful projects worldwide.
- Competitive salary (NZ$55–60K + KiwiSaver)
- Co-working office in the heart of Grey Lynn / Ponsonby
- Supportive, non-hierarchical culture — your ideas matter
- Regular team events and our legendary annual retreats in Sydney