As a Support Specialist in our Auckland team, your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support.

This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders.

We'd expect you to be a self-starter, needing to seek guidance or instruction infrequently. We'd like to see you starting to practice some basic leadership capabilities, and readily taking proactive measures to prevent software issues. You will consistently achieve business goals and metrics successfully, promptly, and accurately.

About the role

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

You'll need

• Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately
• A commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc...)
• Current valid passport or able to obtain one promptly if required
• Undergraduate degree or certifications in related technical area would be preferred

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.