We’re looking for an epic Customer Support Specialist to join our Auckland HQ team. Support at Halter isn’t a call centre. It’s a team of problem-solvers who understand our farmers, our product, and how everything connects.

 

We’re the glue between customers and every part of the business -  from field teams to product, engineering, and operations.

 

We work both reactively and proactively,  jumping in fast when something’s not right, and reaching out when farmers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish, listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on farm. You show up every day ready to make a difference - for farmers, their animals, and your team.

 

This role offers the opportunity to build a deep understanding of Halter’s products and customers, with pathways for career growth across the company.

 

What your day could look like

• Talking directly with farmers through chat, email, and phone -  understanding what’s happening on farm and helping them get things back on track fast.
• Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter.
• Spotting patterns and raising insights that help us improve how Halter works for farmers and animals.
• Working closely with our field, onboarding, and product teams to make sure every customer experience is seamless.
• Taking ownership from start to finish -  following up, keeping farmers in the loop, and making sure nothing slips through the cracks.
• Owning your performance metrics, including response times, satisfaction scores, and quality of support.
• Getting out on farm - seeing Halter in action and understanding the real impact of your work.

This could be for you if

• You care deeply about creating better outcomes for farmers and their animals.
• You’re curious - you don’t stop at the first answer, you dig deeper to understand why.
• You bring calm to chaos and stay steady under pressure.
• You bring energy and joy to your work, and you like being part of a tight team that has each other’s backs.
• You build strong relationships -  with farmers, teammates, and the teams you work alongside.
• You take ownership. If something needs doing, you do it.
• You’re comfortable learning complex systems and using new tools.
• You’re collaborative and enjoy working across different teams.

The details

• Full-time, rostered across 7 days
• Regular days off will be either Friday/Saturday or Sunday/Monday
• Based in our Auckland HQ
• Salary: $77,000 - $95,000 per annum

Why our team loves working at Halter

• Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth.
• A genuine and shared connection to our mission to make a difference in the world.
• The pride of joining an iconic New Zealand technology company. The excitement, risk, and reward of a high-growth technology scale-up on the global stage.
• Our ideas are truly valued, we are able to move fast, and our impact is real.
• State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows?
• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
• Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
• Delicious snacks and drinks are available for your daily flow.

 

There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. 

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.

 

We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to.  We have a high-trust culture, so everyone is trusted to do what’s best for Halter. 

 

Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable.

 

Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.