Reports to: Head of Product (Co-founder)

Purpose: Ensures design solutions meet the needs of Orah’s users and customers.

Overall Team : 40 people

Current Product Team Structure:

• 1 Head of Product (Product Manger)
• 1 Senior Product Owner
• 1 Product Analyst / Junior Product Owner
• 2 Designers
• 3 cross-functional engineering pods

Key Responsibilities

User experience & solution design

• Designing elegant solutions for complex business problems within schools
• Designing intuitive user interfaces for various personas and levels of technical abilities
• Limit confusion by communicating all product functionality, behaviours, and error states to end users
• Excellent use of design elements such as text, icons, colours, images to clearly communicate with users

Product specifications

• Producing required prototypes, diagrams and documentation for engineering teams to use
• Creating marketing and support materials when needed
• Documenting key business rules core to the understanding of the product

Cross team collaboration

• Working with Product Managers and Product Owners to understand user needs and project requirements
• Working with Engineering teams to drive understanding of intended functionality and experience
• Working with Sales and Success teams to gather feedback and produce collateral when required

UX research

• Inform design solutions with research
• Validate design solutions with user testing
• Measure design solutions with feedback and usage tracking
• Capture areas of improvement and continue to iterate and refine design solutions
• Meeting with customers regularly to stay in tune with their needs

Quality assurance

• Reviewing QAT and staging work before being deployed to production
• Ensuring actual user experience matches the design intention

Design systems and operations

• Adherence and maintenance of Orah’s design system
• Implementation of design tooling when required
• Documentation of design process when required

Technical Abilities

Problem Solving

• Drives problem solving and design solutions for new products, modules, and features
• Design elegant user interfaces for complex business rules
• Design elegant information architecture and systems for complex business rules

Design Skills

• Run effective internal and external User tests
• Conduct UX research
• Conduct competitor product and UX research
• Creation of user personas
• Input throughout the technical planning process

Design Specification Delivery

• Concept designs
• High fidelity prototypes
• Copy writing
• Annotations
• User flows
• Empathy maps
• System diagrams
• Data model diagrams
• Business rule diagrams
• Error and blank states

 Design tools

• Figma product suite
• Maintenance of the design system
• Maze or other user testing platforms
• AI tooling to support the design process

Candidate Profile

Must-Haves:

• Formal tertiary education in a field of design
• 5+ years of relevant work experience as a UX designer

Location & Working Hours

• New Zealand - remote (ideally based in Auckland)
• Generally working hours will be 10 am - 6 pm (NZST) Mon-Fri to overlap with development teams working in India
• 6 am start - 1 day per week when needed to meet with customers in the US timezone
• General availability for meeting with teams from different timezones (Canada, US, Australia, UK, Japan, India) on a semi-regular basis