We're looking for a Senior Product Manager to join the Plexure team in this newly created role! Become part of a global, growing SaaS company at an exciting point in our growth journey.

You'll be based in our Auckland CBD office & enjoy 3 days WFH each week + lots of lovely benefits (more on that below).

Who are we?

• Plexure redefines the customer experience and drives results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald's.
• Our industry-leading customer engagement data platform has over 300 million users in 60+ countries around the globe.

What will you do?

• Your role - Reporting to the Head of Product, you'll lead a high-performing product team and shape the future direction of our product within a specific domain.

• Your domain - Engagement. Our engagement domain consists of 3 key engineering squads:
  • Loyalty.
  • Personalized Content & Integrations.
  • Messaging & Sales.

• Initial focus - Automating personalization at scale & elevating our loyalty experience:
  • Harness AI-powered tools to enable deeper personalization and streamlined automation.
  • Improve they way rewards are utilized and advance gamified experiences.
  • Refine targeted messaging to ensure users get relevant messages when it matters most.

• Team Leadership & Execution - Lead a team of 3 Product Owners:
  • Guide, mentor, & develop your team members and support individual growth plans.
  • Foster a positive, collaborative and psychologically safe environment that people love working in!

• Vision & Strategic Influence - Own the product vision and strategy for our engagement space:
  • Define a long-term product vision and multi-year strategy that aligns with our goals, as well as our customers.
  • Build trust, secure buy-in and foster cohesion with senior stakeholders, both internal and external.

• Roadmap & Delivery - Take accountability for roadmap outcomes:
• Guide the team in shaping, prioritizing and delivering a high-impact roadmap.
• Lead regular roadmap alignment and strategic planning sessions.

What are we looking for?

• A strong track record of leading, coaching, and developing product teams.
• Experience translating ideas into a clear product vision and long-term strategy.
• Ability to partner effectively with executive-level stakeholders and drive alignment on strategic goals.
• A pragmatic, adaptable, and customer-focused approach to delivering meaningful product outcomes.
• Exposure to customer engagement, loyalty, or marketing initiatives would be a big plus.

What's in it for you?

• Paid wellness days! You'll get 4 each year + a paid day off in the month of your birthday.
• Ongoing career development and support- Receive ongoing coaching from the Head of Product and a $2,000 yearly training budget to use towards upskilling yourself.
• Work from home allowance - we'll give you a one off payment of $ 1,000 to help you get set up at home. Plus, you'll have access to staff discounts at PB Tech to help your dollars go further.
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
• We've got you covered with life insurance and illness or injury income protection too.
• New hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants (twice a year!) + you'll have a monthly credit at TANK.
• Summer hours! If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).
• Free Udemy subscription– choose from more than 200,000 available courses online!
• Mental wellbeing support such as EAP services through Workplace Options.
• We arrange a company-wide volunteering day once a year (paid of course).
• Subsidised parking - we have parking available in the garage of our office building that you'll be able to book at a discounted rate.
• A brand new office and an active social club that organizes events each month.