We have an exciting new Observability Specialist role, designing Application Stack monitors and alerts to keep our Cloud product stable and performant.

Working as part of a global team, you will be responsible for designing, configuring, and fine-tuning observability measures, such as tooling, monitors, and alerts, for Vista’s Cloud, SaaS, and managed service clients globally.

About the role:

• Design, configure, and fine tune observability measures, such as tooling, monitors, and alerts, with the goal of improving quality of service by accelerating issue detection, response and resolution
• Analyze incidents and related monitors and alerts to identify systemic issues and opportunities for refinement
• Propose product and platform improvements which will enable faster detection and resolution of quality of service issues
• Work collaboratively with Product and Platform Engineering teams to motivate, prioritise and deliver on progressive improvements to Vista’s observability posture
• Develop expertise with Vista’s platform monitoring toolset to assist response teams to detect, respond, and resolve chronic incidents rapidly
• Assist in the establishment and growth of an observability centre of excellence across the Platform Support team
• Lead by example and assist with mentoring/training new staff
• Read and interpret error logs
• Record details of support calls and incidents into Vista’s issues system
• In rare cases, it may be required to be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically or internationally as required

About you:

• Strong, proven experience working in a Cloud Software observability / reliability engineering or support role, preferably with management experience
• Expert knowledge of Cloud observability technologies and tools
• Demonstrable critical thinking skills relevant to fault detection, diagnostics and root cause analysis
• Experience working with Azure, SaaS, VMS, Cloud (preferred)
• Microsoft AZ900, AZ104 (preferred)
• Knowledge of Vista Group software would be highly beneficial
• Knowledge of SQL Server and networking would be an advantage
• Ability to read and understand program code would be an advantage
• Undergraduate degree in IT (preferred)

For this particular role, we are currently only considering applicants with the right to live and work in New Zealand without the need for employer sponsorship.

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.