At Centrapay, we’re revolutionising how people spend and exchange value both instore and online. We are bringing together payments, rewards and loyalty in new and exciting ways. We provide solutions to many household name brands in New Zealand and Australia in partnership with Coca-Cola, BNZ, and Farmlands, Epay and others.

Our  is the heartbeat of what we do. On top of this, we're building our hero app, , that brings all of our best capabilities to life.

At Centrapay, we're on a mission to revolutionise alternative payments, reward, and loyalty. As Customer Success Specialist you'll ensure Centrapay's customers have a positive and professional experience, engaging with our business at all stages of the customer journey.

You'll delight our customers and partners, and provide the best customer experience in payments, while delivering the right solution for our customers’ needs.   

What You'll Do

Onboarding

• Assist customers & partners to successfully onboard to the Centrapay platform within our services level timeframes.
• Contact integration partners to confirm technical loading information and status of merchants.

Support

• Coordinate the resolution of technical issues and communicate with external parties.  
• Monitor and respond to external queries about Centrapay's solutions.  
• Manage customer feedback.

Relationship Management

• Develop and maintain external contact relationships as part of Centrapay’s integration partnerships or larger enterprise customer accounts.

Process Improvement

• Help document Centrapay’s customer and partner facing workflows and experiences.  
• Work with internal teams to support iterative process improvement and automation. 

Who we're looking for

• You'll be passionate about service and support; seeking to achieve extraordinary results through tenacious and creative problem solving. 
• You will be able to identify customer needs and are passionate about exceeding client expectations. 
• You’re naturally comfortable on the phone and in front of customers.  
• You're passionate about customer service, keen to develop & maintain constructive relationships with customers.  
• You’re curious and results-driven. You’re always looking for opportunities to grow, make improvements and challenge the status quo. 
• Ability to prioritise and meet critical deadlines. 
• Problem-solving and negotiation aptitude. 
• High-energy, self-motivated and comfortable taking ownership. 
• Payments experience is advantageous.
   

Why Join Us?

• Be part of a fast-growing fintech shaping the future of payments
• Work with a team that values innovation, collaboration and ambition
• Competitive compensation, growth opportunities, and a chance to make a real impact

We look after our people at Centrapay - a key focus is our culture and ensuring we create a positive and healthy work environment. We continuously look at ways to make improvements and regularly ask for employee feedback and input.

Your key benefits

• We offer flexible working with a mix of company office and home office - Work where you work best
• A Macbook Pro
• Great Auckland CBD office location at City Works Depot
• We have a down-to-earth, open culture that values inclusion
• Our Working Holiday scheme allows you to work while travelling overseas
• In-person and online social activities to keep you connected
• Training and development opportunities
• A day off to celebrate your birthday
• Sick leave from day one
• Free health insurance via Southern Cross
• Additional parental leave entitlements
• Contribution to help set up your home office