Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. 

We’re looking for someone to join our Essential Assessment (EA) team, our Primary Mathematics and English assessment platform loved by nearly 3000 schools across Australia, as a Customer Success Manager. 

In this role, you’ll join a small but passionate Customer Success team working hard to help schools improve Numeracy and Literacy outcomes across the country. You will own a portfolio of Victorian schools using Essential Assessment, proactively supporting them via phone, email and in-person visits while building strong relationships with teachers and school leaders.

You’ll help your schools unlock the full potential of their Essential Assessment subscription, driving product adoption and achieving their teaching and learning goals whilst supporting key business objectives. You’ll also play a vital role in representing the Essential Assessment brand in your region, advocating for best practices and making a meaningful impact on students’ Numeracy and Literacy outcomes in Victoria and beyond.

What you will do

• Drive platform adoption and usage across a portfolio of subscribing Victorian schools through online and in-person support, in order to meet portfolio retention targets
• Identify and close upsell and expansion opportunities within the portfolio to meet targets
• Onboard new subscribers by providing training and sharing resources to ensure early platform adoption and activation
• Monitor school engagement using customer health metrics and intervene proactively to address potential issues
• Respond promptly and effectively to customer queries
• Maintain key tools such as EA Admin, Hubspot, and Subskribe, ensuring they are up-to-date and aligned with team and company processes
• Share insights on schools’ needs, requests and Victorian market trends 
• Suggest and contribute to the creation of customer help guides and other educational resources to promote best practices for using Essential Assessment
• Support the success of local in-person educator conferences, online platform webinars and external events as required. 

About you

• Victoria-based, ideally in Melbourne
• A strong passion for education, particularly in Numeracy & Literacy
• Australian Primary teaching and/or leadership experience is highly desirable
• Prior experience in customer success and/or a commercial role is highly regarded, but not essential
• Experience using Essential Assessment in the classroom would be highly advantageous
• Comfortable working from home but willing to travel within Victoria to visit schools and attend events on a regular basis
• Confidence and experience in presenting or delivering training - whether in-person or online, you’re comfortable leading sessions with a range of audiences and school stakeholders
• Strong coaching and training skills, with the ability to adapt to different learning styles
• Excellent communication skills and the ability to build trust and rapport with others over phone, email and face-to-face communication
• A natural problem-solver who can think on your feet and find creative solutions
• Proven ability to effectively prioritise tasks and manage multiple responsibilities simultaneously
• Confidence using technology and a willingness to learn new tools and systems

What we offer

• Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company
• Christmas Shutdown Leave: Enjoy a full company shut-down during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays
• Volunteer Day: All EPeeps receive one paid day per year to volunteer and give back to their communities
• Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year
• Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel
• Wellness Bonus: Receive a pre-tax $750 AUD End-of-Year Wellness Bonus to support your health and well-being
• Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace
• Communication Allowance: Get $50 AUD/month toward your phone and internet costs if you work remotely or in a hybrid setup
• Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers also receive enhanced pension contributions to support their financial wellbeing.
• Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP
• Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career
• Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service
• Referral Bonus: Recommend great people and earn a $1,800 AUD pre-tax bonus when your referral joins and passes their trial period
• EV Novated Leasing: Lease an electric vehicle through a tax-efficient salary packaging program - covering running costs with one pre-tax payment.
• EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community