We’re looking for someone to lead and grow Customer Support in New Zealand. You’ll run the team, work alongside Account Managers, Territory Managers, US support, and the AI crew, and make sure we show up for farmers in the best way.
This is a leadership role, but you won’t just be overseeing the work - you’ll be in it too. You’ll jump on tickets, handle the tough stuff, and help shape how support runs as we scale.
You lead from the front. You bring energy, clarity, and pace. You know when to follow the playbook, when to break it, and when to write a better one. You coach your team to do their best work, but you’re always ready to get stuck in yourself.
You care about outcomes, not just metrics. KPIs matter, but so does knowing when to step outside the lines, listening well, making people feel heard, and doing what’s right for customers and teammates.
We’re on a mission to make farming more productive and sustainable across 50% of the world’s usable land. Every ticket you solve, every teammate you grow, and every process you improve helps farmers get the most from Halter, and backs the people feeding the world.
Our Office First Approach
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture.
We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable.
Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.