At Primary, our mission is to serve the world’s most successful businesses by building products that accelerate their financial efficiency.

As our Operations Manager, you will play a critical role in shaping how companies manage their cash, ensuring that our clients are not only satisfied but also empowered through our innovative solutions.

You will be a vital part of our early team, directly influencing the success and growth of finance teams around the world.

Our values are important to us:

• Fiercely client focused: We are stewards of our clients’ capital, the lifeblood of their businesses, and we ensure they have a great experience.
• Bold but humble: We make courageous decisions to reimagine how businesses interact with capital while remaining open to changing course when necessary.
• There is a better way: We challenge the status quo to find new, more efficient operating paradigms.
• Make it happen: At our early-stage company, each hire has a huge impact. We value responsibility, agency, and the ability to drive significant outcomes.

Key responsibilities:

• Operations systems management & onboarding: Configure and optimise our platform’s information systems to support efficient service delivery. You'll also implement and maintain robust data management processes across the organisation.
• Regulatory compliance & risk management: Oversee and enhance KYC/AML processes within our information systems. Develop and maintain documentation of compliance procedures.
• Knowledge management & training: Design and develop comprehensive knowledge bases and educational resources. Create user guides, training materials, and documentation to support effective use of our products.
• Strategic process analysis: Conduct data analysis to inform strategic decision-making and process improvements. Develop metrics and reporting systems to track operational performance.
• Business process improvement: Identify inefficiencies and propose data-driven solutions to enhance operational effectiveness. Design and implement improved workflows and information management practices.

The ideal person:

• Strategic and proactive: You can anticipate client needs and work proactively to provide solutions and guidance that drive success.
• Operationally disciplined: You are strong at mapping out processes and driving improvements.
• Relentlessly focused on outcomes: You are driven to help our internal team and clients succeed. You measure your impact based on customer satisfaction, retention, and overall engagement.
• Positive and energetic: You approach challenges with optimism and thrive in the dynamic environment of an early-stage startup.

You should join Primary if...

• You want to join a rocket-ship backed by top tier Australian venture investors early in the journey.
• You’re eager to embrace the rewarding and demanding nature of venture building.
• You’re looking for a role with significant ownership in a mission-driven business.
• You have a bias for working in our office in Sydney but are flexible working hybrid.
• You are looking for competitive comp and meaningful equity in a rapidly growing startup.