Hey, I’m Greg, Head of Operations here at Updoc.

I’ve been building tech and operations for over a decade, and let me tell you—there’s nothing quite like working on something that genuinely changes lives.

At Updoc, we’re shaping the future of healthcare and we’re looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medical professionals, and pharmacies across the country.

Now, this isn’t your average healthcare gig. We’re scrappy, curious, and unapologetically nerdy. Our team comes from some of the best global tech companies—think Canva, Uber, Amazon—but we don’t have room for egos here.

We thrive on collaboration, coffee-fuelled debates about healthcare service delivery, behavioural science and the latest technology.

What You’ll Be Doing

• Become the voice of the company as you build, motivate and work with a team of healthtech specialists
• Interacting with customers and external stakeholders daily to ensure they have a great experience, and implement business process engineering
• Build customer and external stakeholder support processes that can scale to 10x volume and ensure every doctor receives exceptional service
• Own projects from start to finish. If it breaks, we fix it together (but don’t worry, we’ve got great monitoring

About You

• You love solving people and process challenges as much as technical problems
• Some professional experience whether, that's internships or working on a project of your own

There's a reason why we were awarded the Best Place to Work in Australia by the AFR:

• The team: We hire the best and brightest people and give you the autonomy to be innovative. This works well because we ensure psychological safety
• Psychological safety: You'll feel safe to share your ideas and feedback openly to all areas of the business
• Updocversity: Within our people function we have Updocversity where we operate as an educational institution where you can pick up new skills through structured programs
• Office wellness: Benefits including unlimited medical consultations and team building reflection offsites
• Diversity: 75% per cent of the team are culturally and linguistically diverse
• Daily lunches: We have a private chef that cooks healthy and delicious lunch for the team daily

How to Apply

• Skip the cover letter — we'll just ask a few short questions to understand your background and get your take on healthcare in Australia. We can’t wait to hear from you.

Hear from a Customer Experience Specialist, Stefi, who recently took a trip over to the US

https://www.linkedin.com/posts/stefistan_i-stayed-in-the-tenderloin-for-4-weeks-and-activity-7302206108725653505-ubxQ

Hear from an Associate Product Manager, Darcy, who recently took a trip over to Tanzania

https://www.linkedin.com/posts/darcy-douglas_i-quit-my-job-to-build-b2b-saas-in-africa-activity-7285034775227052033-mT2m