We're looking for a proactive and experienced People Operations Lead / People Partner - Operations to join our growing team. You’ll play a key role in delivering a world-class employee experience, driving operational excellence across our people processes, and supporting our managers and team members in Australia and New Zealand to thrive.

This is a practical, delivery-focused role - perfect for someone who thrives on structure, enjoys solving problems, and is passionate about enabling great people experiences through systems and processes.

Responsibilities

• Manage employee relations matters - including performance, conduct, grievances, and general manager support - ensuring issues are handled fairly and in line with policy.
• Maintain and update our suite of people policies and procedures; create new ones as required to ensure we remain compliant and aligned with best practice.
• Oversee and deliver operational HR processes across the employee lifecycle, including onboarding, offboarding, leave, and benefits administration.
• Manage and roll out our engagement surveys, peer touchpoint reviews, and ad-hoc people surveys; support reporting and follow-up actions.
• Coordinate our PD session rhythm, tracking completion and ensuring all managers are applying our Capability Framework effectively.
• Support performance management processes and ensure documentation and actions are consistent and timely.
• Maintain tools and systems to track and report on manager and team effectiveness.
• Manage the delivery of our People Leader training and help evolve it over time to meet manager needs.
• Facilitate onboarding and training sessions for new starters to ensure a smooth and engaging experience.
• Manage accurate and compliant payroll processing for Australia and New Zealand, working closely with Finance and our payroll providers.

You will

• Be a self-motivated team-player, driven to achieve, and excited by challenges
• Be flexible and open to change, with a strong desire to achieve the best within a constantly evolving environment
• Approach challenges with a curious mindset and empathy for the team, always considering the impact of changes
• Have excellent communication and collaboration skills — we work together and succeed as a team
• Have 5+ years of HR generalist or operations experience, ideally across both Australia and New Zealand
• Be confident managing payroll, HR systems, and compliance requirements
• Bring hands-on experience with employee relations and advising managers on day-to-day people matters
• Be a process-driven person who thrives on detail, documentation, and doing things right
• Be confident coordinating surveys, PD check-ins, and operational rhythms across the business
• Love helping others - whether that’s guiding managers through a tough conversation or onboarding a new hire
• Be proactive, efficient, and happy to get stuck into the work that keeps things running smoothly

How we work

• We are a fast-moving, highly collaborative, motivated and dynamic company, that is growing and evolving quickly
• We have offices and team members in New Zealand, Australia and the UK
• We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve
• We work in an agile way, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets
• We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new technologies
• We invest in our people, and provide opportunities for career growth and progression
• We work hard and we finish on time, no crazy hours

Bonus points for the following:

• Exposure to leadership or compliance training facilitation
  • Experience being self-employed (freelancing, contracting etc) in any industry/profession

Salary banding:   $100,000 - $120,000 per annum