We're hey buddy, a fast-growing, founder-led AI startup reshaping the future of hospitality. Our mission? Fix the broken dining experience - for good.

Founded by the teams behind Dimmi and me&u, we’re building an AI-driven concierge and commerce platform that empowers venues to operate smarter and customers to experience dining the way it should be: seamless, personal, and a little bit magical.

We're in the early stages but already working with some of Australia’s leading hospo groups - and growing fast. If you want to help build something ambitious from the ground up, and you're not afraid to get your hands dirty while thinking big, this might be the one.

Role Overview

We are seeking a highly motivated and strategic leader to join our founding team. You will be responsible for defining and executing our end-to-end customer onboarding strategy — from pre-sales engagement to go live, success, growth, and retention. You will own key commercial and delivery outcomes, ensuring our enterprise customers achieve transformational results with our platform.

You will be pivotal in scaling our operations efficiently, optimising customer experiences, driving adoption, delivering growth, and embedding a world-class customer and commercial delivery function.

Key Responsibilities

Strategic Leadership

• Develop and execute the integrated strategy across GTM, onboarding, customer success and account management functions.
• Partner with senior leadership and our founders to define scalable processes, frameworks and KPIs that deliver superior operational efficiency and world-class customer outcomes.
• Drive growth in a capital-efficient way - prioritising product-led scale over headcount-heavy expansion. This means designing and optimising the function to scale without proportional increases in team size, leveraging automation, playbooks and data tools.
• Act as a gatekeeper between key enterprise clients and internal teams — structuring communication and protecting founder bandwidth.
• Build and lead a high-performing, multidisciplinary team focused on revenue growth, customer retention and satisfaction.

Enterprise Relationship Ownership

• Own the day-to-day relationship with key enterprise clients — be the trusted face of hey buddy.
• Navigate our enterprise account stakeholders from executives to on-the-ground venue managers with empathy, professionalism and emotional intelligence.
• Actively lead change management within client organisations to support internal adoption of our platform and navigate resistance.

Pre-Sales and Technical Advisory

• Provide pre-sales technical support during key enterprise engagements.
• Serve as a trusted advisor to prospective clients, understanding their needs and showcasing the value of our AI solutions.
• Actively contribute to deal strategy and customer success planning during the sales cycle.
• Collaborate with the sales team to shape solutions that drive long-term value.

Onboarding and Activation

• Lead the end-to-end onboarding and activation experience for key enterprise customers.
• Work closely with our product and engineering teams to provide insights into how we strategically improve our onboarding processes.
• Ensure rapid time-to-value by designing onboarding experiences that drive customer confidence, knowledge, and adoption.
• Drive timelines and delivery milestones with accountability and proactivity — pre-empting slippage and aligning stakeholders.
• Act as the main liaison between internal technical/ product teams and customers to resolve challenges, fix bugs and issues and close the loop between accounts and product teams.

Customer Success and Account Management

• Own the customer lifecycle journey — proactively ensuring customers achieve their desired outcomes with our platform.
• Build strong, trusted relationships with senior stakeholders within client organisations.
• Lead initiatives to improve account performance, customer retention and lifetime value.

Growth and Optimisation

• Identify and execute upsell and expansion opportunities as we grow.
• Provide structured product feedback and customer insights back to the product teams and engineering teams to inform product roadmap.
• Champion the use of customer data and insights to drive growth, adoption and optimisation strategies.
• Actively work to minimise churn and maximise customer satisfaction and advocacy.

What Are We Looking For?

Essential Skills & Experience

• Hospo Industry Knowledge: Direct experience working in, with, or selling to the hospitality industry would be awesome! Deep understanding of operator challenges, priorities and dynamics.
• Strategic Thinker: Proven ability to develop and execute multi-functional strategies that deliver measurable business outcomes.
• High-Level Stakeholder Engagement: Ability to build relationships with and influence executives and senior decision-makers.
• Pre-Sales and Customer Success Acumen: Demonstrated success in technical pre-sales, onboarding, customer success, and account growth.
• Operational Excellence: Track record of implementing scalable processes and driving operational efficiency at a fast-growth business.
• Ability To Deal With Unknowns: You can work with figuring out a process and building a strategy, plan when you only have 80% of the data needed - but can figure it out along the way by asking the right questions from the right teams.
• Commercial Growth Focus: Skilled at identifying opportunities to drive revenue growth and customer expansion through strategic customer engagement.
• Data-Driven: Ability to work with product and customer data to drive decision-making and identify growth or improvement opportunities.

Personal Attributes

• You’re An Exceptional Communicator: Clear, confident communicator comfortable speaking at conferences, webinars, and media events. Your emails are always on point.
• Influential Leader: Able to inspire, motivate and influence both internal teams and external clients.
• Problem-Solver: Highly proactive, solution-oriented mindset with a passion for solving complex challenges.
• Customer-Centric: Deep commitment to delivering value and success for our customers.
• You Move Fast & Remove Roadblocks: Thrives in fast-paced, ambiguous environments with evolving priorities. You escalate things when needed and remove roadblocks as and when needed to ensure success.
• Self-Starter with Strong Initiative: Takes ownership, identifies opportunities, and acts without waiting for direction — highly autonomous and resourceful.

Why Join Us?

• Join a mission-driven team shaping the future of AI in hospitality.
• Work alongside a world-class leadership team and innovative product leaders that have done it before.
• Be part of a company with incredible growth ambitions and significant market traction.
• Influence the product roadmap and commercial success at the highest levels.

Interview Process & Next Steps

• Step one: Upload a 5min video and tell us about yourself and why this is the perfect role for you. Get creative. A quick opportunity for us to get to know you, see your presentation skills in action, and feel free to show off your skills in using something like Loom (or similar) which we use for internal training and comms. As a guide we’d like to know why you think you’re the perfect fit for the role, what excites you about the opportunity, and maybe 1-2 interesting facts that we wouldn’t get from reviewing your CV
• Step two: A one hour in-depth interview with Kish or Stevan (Co-founders). An opportunity for you to get to know more about hey buddy, and for us to get to know you. Have questions for me? Bring them along to this interview. We believe interviews should be a two way process and a good way for you to know us too!
• Step three: An informal fit interview where you’ll meet more of the team and maybe grab coffee with us if you’re in Sydney! (Otherwise this will be online with more of the team)
• Step four: A final presentation to us on a specific problem we will share with you. It will test your creative thinking, presentation skills, and give you an opportunity to meet with the broader team at hey buddy
• Step 5: You join us! We fly, it is a lot of fun and you are working with a killer founding startup team.