Our Onboarding team is growing! We're looking for our second Customer Onboarding Specialist to join our team as we scale globally.
As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are fundamental to our mission of delivering remote onboarding at scale, ensuring that our solutions not only meet but exceed our farmers' needs.
In this role, you will be pivotal in executing our onboarding strategy, ensuring a world-class customer experience, effectively managing timelines, and driving product adoption among our farmers.
Your efforts will directly contribute to our customers' success, demonstrating the tangible value of Halter through tailored onboarding experiences that facilitate seamless integration and maximise utility. This role is about more than just guiding new users; it's about creating lasting value that supports the growth and success of both our farmers and Halter.
We are looking for big thinkers who know how to get stuff done. We love people who are comfortable working in a dynamic, high-energy environment where they will be challenged daily. We want people who are passionate about nurturing exceptional customer experiences.
Our Office First Approach
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.