Hireup is seeking an experienced HR professional to manage performance, employee relations, and HR solutions for support workers nationwide.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone. 

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community. 


What you'll do - People Partner - Performance (Worker Operations Partner)

Hireup is seeking an experienced HR professional to manage performance, employee relations, and HR solutions for support workers nationwide. This role will establish processes to ensure high-quality workers meet client expectations, manage complex compliance matters, and foster a positive, high-performance culture, positioning Hireup as an employer of choice.

• Build and develop a new performance management strategy and framework, developing policies and procedures for setting quality expectations for our support workers, as well as identifying, actioning and resolving performance concerns
• Demonstrate the strategic value of workforce quality management by delivering high-quality and responsive performance management, feedback and advisory services for our support workers, as well as targeting areas to focus quality management tactics
• Build  and tailor the development and operationalising of HR/worker strategies that align with Hireups worker operations ambitions, working alongside stakeholders to embed key initiatives that support the enhancement of capabilities and effectiveness for our growing Worker operational teams.
• Over time, help to grow a team to support strategic and compliance intitiatives within your remit, and lead, coach and develop members of your team, as well as contribute to the awareness, education and development of other frontline teams. 
• Collaborate across the business to guide employee behaviour, embed quality and performance expectations of our workers, and resolve complex employee relations and worker performance matters in alignment with company values, compliance standards and legislative requirements 
• Provide customer-focused advice and coaching across a wide variety of workplace solutions, including, but not limited to, employee relations, performance management and worker compliance. 
• Partner with relevant stakeholders on transformation and improvement initiatives, as well as provide the expertise to enable the effective implementation of worker related strategic priorities. 
• Identify, prototype and project manage initiatives for Support Workers, specifically as it relates to upgrading employee relations and worker performance frameworks 
• Act as the point of contact for escalated/complex employment matters for Support Workers, and assist with the triaging, management and escalation  as required.
• Optimise worker performance processes and systems to enable the team to adopt efficiencies by defining and leveraging technology, expectation setting and meaningful performance conversations
• Review and assess worker performance frameworks, risks, and improvement initiatives, as well as lead related projects with stakeholder collaboration.
• Draft, review, and update workplace policies and procedures and regularly create and refine policies to reflect changes in laws, regulations, and business practices.

Your Background

• Proven experience as a people and culture or HR business partner, generalist, or worker compliance specialist. 
• Experience working in the disability sector or technology-led business is desirable. 
• Strong background and understanding in systems, process improvement and operational optimisation
• Demonstrated experience interpreting complex industrial instruments with the ability to bring programmatic workforce solutions to life.  Experience or exposure working with the Social, Community, Home Care and Disability Services Industry award (SCHADS) highly desirable
• Successful experience delivering people operations solutions in a fast-moving, high-performing team with the ability to recommend pragmatic and compliant solutions
• Ability to take a firm, yet empathetic, understanding and respectful approach to handling employee queries with a proven track record of managing matters in a best practice manner which minimises risk to the business.
• Ability to lead a team, and have the motivation to learn and develop new skills.
• Strong attention to detail with the ability to identify roadblocks and develop creative and scalable solutions on the fly.
• Solid experience in stakeholder engagement in a cross-functional environment.
• Ability to work autonomously and with multiple teams in pursuit of common goals.
• Experience with management of risk and reporting, using data insights to inform stakeholders and decision-making.
• Ability to balance a strong sense of urgency in driving projects to completion without compromising the quality and integrity of your output.
• Possess emotional intelligence and an ability to navigate complex workplace situations with empathy and humility.
• Exhibit adaptability, resilience, transparency, trustworthiness, desire and innate curiosity.

Why should you join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. 

You will get:

• Opportunities to develop - we are always learning!
• We’re a hybrid organisation, working from our offices 2 days per week including Thursdays
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development   
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work