At Smartly, we simplify payroll for over 20,000 Kiwi businesses, ensuring they can look after their people with ease. Our intuitive software and dedicated support team help businesses pay their employees accurately and on time, while staying compliant with legislation.

As a fast-growing FinTech company expanding into new markets, Smartly offers a dynamic and fun work environment with excellent opportunities for personal and professional growth. 

What we’re looking for 

We are seeking a Customer Relationship Manager with strong project management skills and a customer-centric mindset. The ideal candidate will have excellent organisational abilities, a knack for multitasking, and a focus on delivering exceptional customer experiences.

You should be adept at managing customer implementation projects and building strong relationships with both internal and external stakeholders. If you are passionate about problem-solving and have a proven track record in customer relationship management, we want to hear from you. 

What does the job involve?

 As a Customer Relationship Manager, you will be instrumental in guiding new Smartly customers from the point of sale to full integration with our product and service suite. You will manage high-volume customer contact, ensuring timely and effective communication to maximize conversion and customer satisfaction. Your role will involve: 

• Leading customer implementation projects, ensuring a seamless transition and integration. 

• Confidently facilitating and leading meetings with internal stakeholders and external customers to ensure alignment and drive successful project outcomes. 

• Proactively engaging with customers to understand their needs and troubleshoot any issues. 

• Collaborating with internal teams to deliver solutions that meet customer business needs. 

• Identifying opportunities for upsell and cross-sell during the implementation process. 

What you'll get 

• An attractive salary and excellent benefits. 

• A convenient location next to the Lower Hutt shopping mall. 

• Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch. 

• A supportive environment that fosters personal and professional development. 

If you are driven by a passion for customer success and thrive in a fast-paced environment, apply now to join Smartly and help us deliver outstanding customer experiences.