Implementation Coordinators ensure Simpro Group service resource operations run smoothly, and are the primary contact with new customers during the onboarding process.

What You’ll Do

• Process new customer cases and book in implementation dates.

• Ensure administrative functions and processes relating to service resources are carried out in the CRM.

• Provide excellent customer communication, ensuring customers are responded to promptly.

• Work to achieve 100% billable utilisation of service resources where possible and escalate service disruptions to the local Implementation Manager.

• Help prepare customers for their successful adoption by providing resources and information to support the customer. 

• Liaise between internal stakeholders to ensure customer needs are met. This may include working closely with Professional Services, Operations and Sales.

• Drive customers to book training and consultation time, to ensure the implementation does not stall. Backlogs of unscheduled time are reviewed periodically so customers do not ‘fall through the cracks’. 

• Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and addressed, as well as systems and processes are kept agile and up to date.

What You’ll Bring

• A genuine self-starter who has drive and determination

• Excellent time management skills

• Someone motivated by KPI’s and targets

• Analytical and problem solving skills

• Ideally someone with sales coordination or scheduling experience

• You will excel if you have an understanding of software adoption processes and an insight into the trades industries

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success

What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Fantastic Employee Assistance Program
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Flexible working environment
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines