Are you a strategic thinker who loves building long-term client relationships? We’re looking for a Senior Digital Success Manager to join our team and take the lead on N4+ client partnerships. You’ll combine strategy, communication, and project management to keep clients engaged, growing, and excited about what’s next.
You’ll be the go-to partner for our top-tier clients, ensuring their evolving business needs are met through continuous digital innovation, strong collaboration, and forward-thinking recommendations. You’re not just managing tasks—you’re driving strategic value and deepening client partnerships.
Who You Are
- Proven experience as an Account Manager or Client Success Manager in a fast-paced agency environment, ideally with a focus on web design and development projects.
- Familiarity with Webflow is highly preferred; experience managing Webflow projects is a big plus.
- Strong organisational and time management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to problem-solve creatively and efficiently, and adapt quickly to shifting priorities or client needs.
- Experience collaborating with cross-functional teams, including design, development, and marketing.
- Highly detail-oriented, with a strong focus on delivering high-quality work that aligns with client goals and expectations.
What You'll Be Doing
- Own and lead strategic client relationships for N4+ retainer accounts, acting as their trusted partner and primary point of contact.
- Drive client retention and growth by identifying upsell opportunities, optimizing delivery, and proactively recommending solutions that align with business goals.
- Translate client goals into actionable digital strategies, collaborating with designers, developers, and content creators to ensure timely, on-budget, high-quality execution.
- Lead roadmap planning and performance tracking, keeping initiatives aligned with client priorities and business objectives.
- Facilitate regular status meetings with clients and internal teams to track progress, manage expectations, and adjust plans as needed.
- Define and manage scopes, goals, and deliverables, while identifying risks early and resolving issues proactively.
- Ensure exceptional client experience through clear communication, aligned expectations, and consistent value delivery—keeping clients informed, supported, and excited about what’s next.