Our Onboarding Team is responsible for leading the end-to-end process of successfully onboarding suppliers onto Fresho’s platform. As an Onboarding Manager, you’ll also support the wider team as both a coach and process optimiser, ensuring high adoption rates, seamless integrations, and long-term customer and team success.
Bringing 5–10 years of onboarding experience, we’re looking for someone with well-established expertise in project management, change management, onboarding metrics & key business performance indicators, and people management to drive results and elevate our next phase of growth.
If you thrive in a fast-paced, customer-centric environment and enjoy solving complex challenges, this role offers the opportunity to make a significant impact in a growing SaaS business. You’ll be skilled at engaging with people from all backgrounds and comfortable working in a high-growth, scale-up environment.
This is a hybrid position working from both our Melbourne HQ (at the amazing Central House offices in South Melbourne) and working from home.
Own the end-to-end onboarding process for new suppliers, ensuring smooth implementation and high adoption rates.
Lead both SMB and enterprise-scale onboardings, managing timelines, deliverables, and risk mitigation.
Develop and execute structured project plans, including software integrations and supplier training.
Oversee multiple supplier onboardings across ANZ, ensuring alignment with global standards.
Leverage advanced project management expertise to drive seamless customer onboarding and successful launches.
Act as a trusted advisor to suppliers, guiding them through best practices for using Fresho.
Develop strong relationships to drive engagement and adoption.
Bring advanced experience to work with third-party vendors and partners to ensure seamless integrations (e.g., accounting software).
Leadership & Coaching:
Coach and mentor other Onboarding Associates, supporting high performance and professional growth individually and as a growing function.
Foster a culture of continuous improvement, accountability, and collaboration.
Standardise onboarding processes, training materials, and methodologies to enhance efficiency and reporting metrics.
Process Improvement & Change Management:
Identify and implement scalable process improvements to enhance onboarding efficiency and customer satisfaction.
Align with global onboarding teams, sharing best practices and ensuring consistent execution.
Drive change management initiatives, ensuring seamless transitions for suppliers and customers.
Bring advanced expertise in onboarding metrics and data to enable Fresho to drive success and better align strategic initiatives.
Partner with the Marketing Team to drive online ordering adoption through targeted campaigns.
Work with the Product Team to provide customer insights, influencing product enhancements.
To be considered for a senior Onboarding Manager level position, candidates must demonstrate advanced proficiency in the key competencies.
Project Management – Proven ability to manage multiple supplier implementations simultaneously using structured project management frameworks and methodologies, ensuring seamless execution and high adoption rates.
Change Management – Expertise in guiding suppliers through process and technology shifts, ensuring successful adoption and long-term success.
People Leadership & Coaching – Experienced in coaching, mentoring, and people management, with a track record of driving team performance and engagement.
Onboarding Metrics & Data-Driven Decision Making – Established skillset in tracking, interpreting, and optimising metrics or defining key business performance indicators to enhance onboarding efficiency.
5–10 years of experience in SaaS onboarding, implementation, or CX.
Strong stakeholder engagement and relationship management abilities.
Experience managing third-party vendors and external integrations.
Data-driven mindset, with a strong skillset in metrics and analytics to optimise onboarding processes.
Process-oriented approach, continuously improving workflows and efficiencies.
Passion for technology, the food industry, and digital transformation.
It’s a Bonus if You Bring:
Experience in enterprise-level onboarding.
Project Management qualifications.
Bachelor’s degree in Business, Commerce, or a relevant field.
Experience in the food supply chain industry.