We're looking for a motivated and energetic IT Operations Manager to join our growing team. You’ll play a key role in ensuring the smooth running of our systems - balancing day-to-day operations with leading the evolution of our systems as we evolve as a business, and maintaining reliability and security.

Responsibilities

• Keeping our day-to-day IT operations running well, supporting your colleagues alongside our third-party IT partner.
• Planning, leading and championing change and continuous improvement across the organisation, ensuring our systems grow and evolve as we do, whilst maintaining security and reliability.
• Engaging with key stakeholders and other members of the organisation, analysing business needs to develop, evolve and support solutions.
• Leading and mentoring our small internal IT Operations team, providing people management and leadership while fostering a culture of security awareness and operational excellence.
• Managing relationships with key technology partners and vendors, ensuring functionality and service levels meet our business needs and negotiating contracts that provide value for money.
• Working with our CISO to maintain, monitor and evolve our information security management system using a risk-based approach, including policies, procedures, and controls that mitigate our risks and meet industry standards and regulatory requirements.
• Providing strategic input to the leadership team on technology decisions, emerging challenges, and opportunities for improvement.

You will

• Have 5+ years experience working in IT, with experience in a leadership role
• Have strong experience in information security
• Experience working in regulated environments, or to security standards such as ISO27001, SOC2 etc
• Be a self-motivated team-player, driven to achieve, and excited by challenges
• Be flexible and open to change, with a strong desire to achieve the best within a constantly evolving environment
• Approach challenges with a curious mindset and empathy for the team, always considering the impact of changes
• Actively monitor systems, identify problems and propose solutions
• Have excellent communication and collaboration skills — we work together and succeed as a team

Bonus points for the following:

• Experience creating and maintaining systems within rapidly scaling environments and fast-paced teams
• Experience being self-employed (freelancing, contracting etc) in any industry/profession

How we work

• We are a fast-moving, highly collaborative, motivated and dynamic company, that is growing and evolving quickly
• Our key IT tools include Google Workspace, Jumpcloud and 1Password, and we use both Windows and Mac devices.
• We have offices and team members in New Zealand, Australia and the UK.
• We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve.
• We work in an agile way, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets.
• We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new technologies
• We invest in our people, and provide opportunities for career growth and progression
• We work hard and we finish on time, no crazy hours.