As the Security Operations Analyst, you’ll be at the forefront of delivering cybersecurity excellence for our valued customers. You will monitor and analyse network traffic, identify security threats, and ensure that our customers IT infrastructure remains secure and resilient. Your expertise will be crucial in detecting and responding to security incidents, conducting vulnerability assessments, and implementing security measures. 

You'll complete daily checks and deliver effective incident investigation and response utilising Endpoint Protection, Firewall and Security Monitoring tools.  

What You'll Be Doing

• Review, triage and manage security incidents for enterprise customers, working with internal and external teams to provide resolutions within SLAs 

• Continuously monitor security alerts from various systems and tools to identify potential threats or security incidents. 

• Respond to security incidents by conducting thorough investigations, documenting findings, and implementing remediation actions. 

• Generate detailed reports on security incidents, vulnerabilities, and overall security trends for customers. 

• Document processes and develop guidance for other team members to follow 

• Stay up to date with the latest security trends and threats 

What You'll Bring

• Strong technical expertise: Familiar with, Vulnerability scanning tools, SIEM, EDR and/or related security tools and technologies.  

• Customer-centric mindset: Proven experience engaging with customers to communicate complex technical issues clearly to stakeholders at all levels, driven by a passion for creating exceptional experiences.  

• Documentation Expertise: Strong writing and review skills to produce high-quality reports and processes.  

• Cybersecurity and Operational Frameworks: Knowledge of vulnerability and risk management, incident response processes, and cybersecurity concepts and industry standards, with the ability to apply them to real-world scenarios.   

• Continuous Improvement: Passion for staying ahead of evolving threats and driving security innovation to ensure that we deliver value and excellence to our customers. 

• Relevant certifications: Demonstrating expertise in cybersecurity practices by achieving relevant certifications is advantageous (e.g. ISC2/SANS GIAC/CompTIA or equivalent). Degree or relevant tertiary qualification is advantageous. 

Specific Requirements

• Experience in: cybersecurity roles e.g. Analyst and SOC roles. (1 year +) and/or a software development role or other technical role (2 years) is essential 

About DEFEND:

We're a business-centric cybersecurity organisation founded by a team of passionate cybersecurity experts whose mission is to - BUILD A CYBER RESILIENT WORLD. Over the last five years, we've experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft's 2022 New Zealand Partner of the year!

Each customer we work with is different. Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.

We hold ourselves accountable by our core values. Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.

What’s great about working for DEFEND?

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security, developing yourself in technology and digital delivery across multiple sectors.

Work life balance:

• With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers, therefore we can offer flexibility in base location, as well as embracing remote working
• Flexible working arrangements are available to suit your lifestyle

Career / Professional Development:

We will build on your learning to solve our customers most complex business challenges in the digital age, whilst developing commercial and business skills, along with:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Mentors: You’ll be joining a team of truly passionate and highly skilled individuals who are at the top of their game and who enjoy imparting their knowledge and experience to others
• Opportunity: Progress into other exciting roles across DEFEND