Rosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about.

Used by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.

Headquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering.

As a Strategic Account Manager, you will be responsible for managing a portfolio of high-value enterprise customers, driving revenue growth, account expansion, and long-term retention. You will act as a trusted advisor, helping customers maximize the value of our platform while identifying opportunities for upsell and expansion.

Key Responsibilities

• Strategic Account Management – Own and manage a portfolio of enterprise customers, ensuring high engagement, satisfaction, and retention.
• Revenue Growth & Expansion – Identify and execute upsell, cross-sell, and expansion opportunities to drive incremental revenue.
• Customer Relationship Management – Build and maintain strong relationships with key stakeholders, including senior executives, to ensure long-term success.
• Renewal & Retention – Proactively manage renewals and implement strategies to reduce churn and increase contract value.
• Business Reviews & Value Demonstration – Conduct regular business reviews, aligning our solutions with customer objectives and demonstrating ROI.
• Customer Advocacy – Identify and nurture customer champions who can provide references, case studies, and referrals.
• Data-Driven Decision Making – Monitor account health, track key success metrics, and proactively address risks.
• Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and drive continued growth.

Job requirements

• 5+ years in Account Management, Customer Success, or a similar role within a high-growth SaaS company, managing enterprise customers.
• Strong track record of driving revenue expansion and exceeding retention goals within existing customer accounts.
• Experience managing complex accounts with multiple stakeholders and global implementations.
• Ability to identify and execute upsell and cross-sell opportunities.
• Strong communication and relationship-building skills with the ability to engage at all levels of an organization.
• Experience in volunteering and workforce management (highly desirable).
• Background in the NFP/charity sector is advantageous.

Why you want to work with us

Rapid Growth: Rosterfy is a rapidly expanding company, doubling in size every year. Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success.

Global Impact: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact.

Well-liked: with 4.5 stars on Capterra, 4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions.

Awesome clients: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline, & Oxfam amongst many other happy clients across 26 countries.

Competitive salary: We offer a competitive salary commensurate with experience and qualifications, along with comprehensive benefits.