Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. With Team members in Auckland, the United Kingdom, the United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.
We are seeking an experienced IT Support Engineer to support our mostly remote workforce of 200+ employees Reporting to the IT Manager, you will be the first point of contact for IT support, ensuring efficient issue resolution and system management. You’ll oversee user accounts, adherence to security policies, and device management while maintaining IT documentation and vendor relationships.
You'll also play a key role in onboarding and offboarding employees, ensuring secure access and smooth transitions.
What You Will Do:
IT Support & Troubleshooting: Provide desktop support and manage help desk tickets.
Systems Administration: Manage Office 365, Entra ID, Teams, SharePoint and company standard apps
Device & Security Management: Configure laptops, deploy updates, and enforce IT security standards.
Employee Onboarding & Offboarding: Set up accounts, provision access, and revoke credentials securely
IT Documentation & Vendor Management: Maintain IT policies and liaise with service providers.
Who You Are:
Problem-Solver: You love troubleshooting and finding solutions quickly.
Detail-Oriented: You ensure nothing slips through the cracks.
Adaptable: You're comfortable in a fast-paced, evolving IT landscape.
Customer-Focused: You provide excellent support with a positive attitude.
Security-Minded: You prioritise cybersecurity and best practices
What you need to know and what will make you successful!