Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business.

We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.

Our Values and Culture 

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference.

Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet 
• Respect for our customers and 
• Respect for each other 

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet.

Gentrackers continuously look for a better way and drive quality into everything they do.  

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. 

The Opportunity 

We are looking for an Intermediate Engineer to join our Platform Engineering team which has 3 main goals

• Support our Development and Delivery teams to rapidly deliver high quality innovation to our customers,
• Provide Foundation services for the resilient and secure deployment and operation of our SaaS services,
• Provide Ancillary services to support the security, compliance, operational visibility, and cost efficiency of our SaaS services.

You will be part of a high performing team with a diverse range of skillsets and knowledge.  We have a DevOps mindset, follow Agile principles (in a way that works for us), believe in shared leadership and responsibility, continuous learning and are a very friendly bunch once you get to know us.

We are looking for someone to fill an Intermediate role which means that we expect you will have some experience in providing platform services on the AWS cloud possibly from working in a SaaS provider or company with multiple development teams.

We use a variety of tools, languages, and services in our work so, in addition to knowledge of common DevOps tools, you must have the ability to adapt and learn to use the best tool for the task. To help you adjust to our tooling, technology stacks, and culture, we provide a supportive environment to set you up to succeed.

What You’ll Be Doing 

• Building Cloud Solutions: Help design and implement scalable, secure, and highly available solutions on AWS.
• Ensuring Data Security & Compliance: Protect our cloud data and services by implementing strong security measures and making sure we meet industry standards like SOC2 and ISO27001.
• Improving DevOps Practices: Streamline our development processes by automating tasks and supporting continuous integration and delivery.
• Collaborating on Platform Development: Work with the Platform Engineering team to discuss and create new features and improvements, focusing on self-service, automation, and standardizing engineering practices.
• Managing Infrastructure as Code: Use tools like Terraform, AWS CodeBuild, CDK, CloudFormation, and Step Functions to manage infrastructure in an efficient, repeatable way.
• Optimizing Performance & Cost: Monitor and improve the platform’s performance, implement cost-saving initiatives, and ensure resources are being used efficiently.
• Solving Issues: Troubleshoot and resolve platform-related problems, from infrastructure to services, while putting preventive measures in place to avoid future issues.
• Documenting Our Work: Keep clear and up-to-date documentation for the platform so the team has easy access to all necessary info.
• Fostering a Collaborative Culture: Champion a work environment that prioritizes teamwork, operational excellence, and helping others succeed.
• Complying with Policies: Follow company compliance policies and procedures to ensure we stay aligned with regulations and best practices.
• Promoting Health & Safety: Be mindful of your own and your colleagues’ health and safety in the workplace and report any hazards or incidents that could be a risk.
• Taking on Extra Tasks: Be open to taking on additional tasks as needed, based on what your leader may ask.

What we're looking for (you don’t need to be a guru in each of these, attitude and a growth mindset is just as important, and we’re looking forward to coaching and collaborating with you): 

• Platform Engineering Knowledge: A solid understanding of Platform Engineering concepts and practices.
• AWS Experience: Familiarity working across various AWS services.
• Advanced AWS Expertise: In-depth experience with AWS networking, security, and developer tools, including services like Step Functions and CodeBuild.
• Coding Skills: Strong experience with TypeScript and Python, especially in the context of AWS Lambda functions.
• Scripting & Automation: Skilled in scripting (e.g., AWS Systems Manager, Bash, Ansible, PowerShell) to automate tasks and reduce manual work.
• CI/CD Experience: Hands-on experience with continuous integration and delivery (CI/CD) pipelines and tools to streamline the software delivery process.
• Binary Repositories Management: Comfortable working with binary repositories like NPM, RPMs, and PyPi.
• Infrastructure as Code (IaC): Experience with IaC tools like Terraform, Ansible, and/or CloudFormation for automating infrastructure setup and configuration.
• Linux & Command Line: Proficient in Linux, with strong command-line skills.
• Containerization Know-How: Experience with AWS container orchestration platforms like ECR, ECS, Kubernetes, and Fargate, including deploying and managing containers and container images.
• Site Reliability Engineering (SRE): Familiarity with SRE practices like monitoring, observability, incident response, and recovery (including post-incident analysis).
• Agile Mindset: Understanding of Agile methodologies (SAFe, Scrum, or Kanban) and the ability to work effectively in Agile development teams.
• Problem-Solving: Excellent at troubleshooting and finding solutions to challenges that arise.
• Communication & Collaboration: Strong communication skills and the ability to work well with others.
• Self-Starter: Comfortable working independently and applying problem-solving before escalating issues.
• Curiosity & Learning: A natural curiosity to understand how things work and a drive to learn.

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence 
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos 
• A competitive reward package that truly awards our top talent 
• A chance to make a true impact on society and the planet