There are some big, juicy problems in property management that need to be solved. In the time it takes you to read this job ad, 21 tenants will be approved for a rental property, giving property owners, new tenants, and property managers new relationships to manage. How do we make this experience not only frictionless, but fun, for everyone?

Kolmeo's mission is to revolutionise the way people think about renting, owning and managing property, and really listen to our customers and their needs - better streamlining of payments between tenants and owners, automating the day-to-day time consuming stuff, and saving property managers time.

Since 2020, we’ve seen more than TWO BILLION dollars in payment transactions soar across our platform 

More than 469,417 workflows tasks have been ticked off (our users are productivity obsessed) 

Oh, and did we mention in 2023 we won a prop-tech award?

With more than 15 years of adventures in prop-tech, Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the tenant, owner, and property manager relationship. In fact, we used to BE the customer - a prop-tech company born out of property management - so we intimately understand their joys and sorrows (and our customers are at the heart of everything we do).

So what’s the gig?

Kolmeo is on the hunt for a Senior Product Designer to drive the UX discovery and design efforts across our Property Manager (PM) experience at Kolmeo. Working closely with Product & Technology teams, you advocate for value-add experiences that can be delivered, and you enjoy digging into the complex world of property management to understand the needs of our customer whilst helping the broader business easily understand these needs too.  

A core part of this role is mentoring teams on design thinking across the product development process. You'll need to be comfortable guiding teams and stakeholders through ambiguous discovery phases, but can also draw on experience to provide bespoke guidance for designers working on UX definition or design delivery.

This role is Melbourne-based on a hybrid work model with a blend of WFH days and in-office attendance at our Melbourne CBD workspace.

A day in the life of a Senior Product Designer:

• Facilitate continuous discovery with your Senior Product Manager counterpart to identify needs of users of our core PM products Kolmeo Manager and Kolmeo Pro (companion app), through internal subject matter interviews, identifying hypotheses and briefs for UX research opportunities, or analysis of our digital usage and NPS data
• Ownership, advocacy and maintenance of our PM personas, user journey maps and service blueprints related to key property management journeys and jobs to be done
• Closely collaborate and negotiate with Senior Product Managers, Solution Architects and subject matter sponsors to assess and nominate opportunity areas to add value in the PM experience space
• Co-facilitate discovery workshops with internal teams to define opportunity scope, objectives, target audience, GTM and advertising opportunities for a prioritised initiative
• Create deliverables that support in enabling the team’s understanding of opportunities identified during discovery & definition, which may include:
  • Conceptual mockups/value prop designs
  • Site maps
  • Interaction flows
  • Storyboards
  • User story maps
  • Wire-frames
  • Content inventories, or
  • Journey maps.

To hit this job out of the park, you must have:

• Around 10 years product design or UX design experience (not UI design or graphic design), with minimum 3 years Senior, specifically working with cross-functional digital squads in Agile to collaborate on digital product solutions
• Strong demonstrated knowledge of user-centred design and design thinking methodologies
• Demonstrated experience in coaching or mentoring design teams around the design process
• Demonstrated strong knowledge of design delivery in agile practices to guide fellow product designers in ways to move efficiently through the process
• Demonstrated strong prototyping and design documentation using Figma – the primary design tool at Kolmeo
• Demonstrated solid understanding of different user research methods and able to advocate the right method for use
• Experience putting your UCD into practical use by being an engaging facilitator of design thinking and discovery workshops
• A natural curiosity and comfort in working in ambiguity
• Excellent storytelling and communication skills
• Sound emotional intelligence and empathy, including understanding and working to others strengths and weaknesses
• Strong demonstration of cross-department stakeholder management experience, including negotiation skills and an ability to constructively challenge ideas with various stakeholders through the design process while having an open mind to other perspectives
• As far as "nice-to-have's" (non-essentials):
  • Formal education in a UX design, communication design or human psychology/HCD related field is preferred, but not mandatory
  • Experience in facilitating service design for B2B workflow management products highly regarded
  • Would be great if you have tools experience with:
    • Askable
    • Miro
    • Pendo
    • Confluence & JIRA.

Your life isn’t set in stone, so why should work be, too?

We’re a team of property management specialists and tech-xperts, mostly based in Melbourne but working all around Australia and internationally. When it comes to where and how we work, ‘flexible’ is our middle name. So whether you’re a morning person, night owl or a school drop-off legend, we’ll empower and support you to manage your energy, not your time!

Perks

• Let’s get social: ‘Fun matters’ is one of our company virtues for a reason! Clink glasses with coworkers at Friday arvo drinks, and enjoy on-and-off-site events like digital escape rooms, mini golf or VR sword-fighting competitions! Got an idea? We’re all ears.
• Recharge Days: Score a bonus paid day off every quarter because recharging is just as important as charging on with the work!
• Birthday Days: Birthdays are about celebrations, cake, good vibes... and relaxing. So why not take a paid day off as our birthday gift to you? (Sorry, we didn't have time to wrap it)
• Learning & Development: Get access to paid online platforms so you can develop and boost your awesome personal and profession skills
• Genuine support: We’re proud to offer an EAP to our Kolmeans - confidential counselling services for personal or work-related matters so you know you’re always supported, and never alone.

We’ve got BIG plans and are bursting with ambition, but there’s just one thing missing: YOU. Will you accept this rose and join Kolmeo?