There are some big, juicy problems in property management that need to be solved. In the time it takes you to read this job ad, 21 tenants will be approved for a rental property, giving property owners, new tenants, and property managers new relationships to manage. How do we make this experience not only frictionless, but fun, for everyone?

Kolmeo's mission is to revolutionise the way people think about renting, owning and managing property, and really listen to our customers and their needs - better streamlining of payments between tenants and owners, automating the day-to-day time consuming stuff, and saving property managers time.

Since 2020, we’ve seen more than TWO BILLION dollars in payment transactions soar across our platform 

More than 469,417 workflows tasks have been ticked off (our users are productivity obsessed) 

Oh, and did we mention in 2023 we won a prop-tech award?

With more than 15 years of adventures in prop-tech, Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the tenant, owner, and property manager relationship. In fact, we used to BE the customer - a prop-tech company born out of property management - so we intimately understand their joys and sorrows (and our customers are at the heart of everything we do).

So what’s the gig?

Kolmeo is on the hunt for a Customer Success Manager to be a customer-obsessed superstar within the CX team as the connection point between our customers and the broader business. You'll spend your days onboarding new customers to the Kolmeo platform including assisting with data clean up, change management and training. You’ll also support existing customers with their day to day needs, assisting with their queries, and providing them with detailed training on how to best use our platform.

You'll need to have prior Property Management experience or a strong demonstrated understanding of the PM/Real Estate domain, and some previous experience in L&D/training to effectively assist customers to use the Kolmeo platform like a prop-tech guru. This role is a Melbourne based hybrid role with a blend of WFH days and in-office attendance at our Melbourne CBD workspace.

A day in the life of a Customer Success Manager:

• Develop and deliver quality, easy-to-follow training and coaching to new and existing customers on using the Kolmeo platform, and adeptly identify learning gaps and evolving learning outcomes
• Provide top-notch customer support, making our customers feel truly heard and help make their days easier
• Project management and assistance in change management for new customer implementations
• Be the SME for internal teams on industry practice, platform usage, customer pain-points, and competitor insights
• Work closely with the Head of Customer Experience and the CSM team to tackle day-to-day customer enquiries
• Ongoingly research and analyse new customer needs to optimise the customer experience and minimise ongoing support requirements
• Provide input into regular reviews and uplift of training to ensure customers are receiving the best possible outcomes
• Assist in testing system enhancements and features

To hit this job out of the park, you must have:

• Previous property management or real estate experience, or demonstrated deep understanding of the domain (essential)
• Previous experience training or coaching internal teams or external customers, ideally with a general understanding of adult learning styles (essential)
• Strong effective written and verbal communication skills
• High attention to detail, with an eye for continuous improvement
• Strong conflict resolution and mediation skills
• A proactive, initiative-taking approach with a can-do attitude
• High proficiency with Microsoft Office software

Jump to the top of the list if you also have ("nice-to-have's"/non-essentials):

• Prior experience in a Customer Success role
• Working knowledge of the Kolmeo platform or other prop-tech products

Your life isn’t set in stone, so why should work be, too?

We’re a team of property management specialists and tech-xperts, mostly based in Melbourne but working all around Australia and internationally. When it comes to where and how we work, ‘flexible’ is our middle name. So whether you’re a morning person, night owl or a school drop-off legend, we’ll empower and support you to manage your energy, not your time!

Perks

• Let’s get social: ‘Fun matters’ is one of our company virtues for a reason! Clink glasses with coworkers at Friday arvo drinks, and enjoy on-and-off-site events like digital escape rooms, mini golf or VR sword-fighting competitions! Got an idea? We’re all ears.
• Recharge Days: Score a bonus paid day off every quarter because recharging is just as important as charging on with the work!
• Birthday Leave: Birthdays are about celebrations, cake, good vibes... and relaxing. So why not take an extra paid day off as our birthday gift to you? (Sorry, we didn't have time to wrap it)
• Learning & Development: Get access to paid online platforms so you can develop and boost your awesome personal and profession skills
• Rewards & Recognition: Shout your fellow Kolmeans a free coffee while having your own hard work recognised and rewarded. Celebrate each others successes!
• Genuine support: We’re proud to offer confidential counselling EAP services for personal or work-related matters, so you know you’re always supported and never alone.

We’ve got BIG plans and are bursting with ambition, but there’s just one thing missing: YOU. Will you accept this rose and join Kolmeo?