Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.

 

Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.

 

 

At Constantinople we see our product operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates most customer touch points. In this role you will be involved in high value, real time chat interactions, where you will aim to resolve or escalate enquiries within SLA.

 

What You’ll Do

• Help operate our customer enquiry platform to resolve and triage customer requests 
• Manage email, chat and phone-based customer interactions
• Deep dive into complex issues to find the best solution for our customers
• Maintain multiple customer interactions while actively working to resolve cases 
• Collaborate with our broader team, including software engineering 

Who You Are

• Experience of frontline customer support in a highly technical environment along with prior experience with banking proposition
• Experience using technologies like Jira, AWS Connect, Intercom, Salesforce
• Strong verbal and written communications
• A multitasker and problem solver, who takes responsibility of issues until they’re resolved
• A builder’s mindset who is continually looking to improve upon the status quo

What We Offer

• Competitive base salary
• Early-stage ESOP
• 12 weeks paid parental leave
• Monthly wellness allowance