Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our goal.

As the first point of contact for existing customers, you will play an integral role in our customer team. Your main responsibility will be to assist customers with their technical problems, providing friendly, patient, and honest support. Your contribution will make a meaningful impact on our customers' lives, ensuring their success and satisfaction with our software.

If you are passionate about customer support and have a strong interest in technology, we would love to hear from you. Join us in our mission to make a difference in the lives of tradespeople!

On a typical day you will;

• Answer inbound support queries via Zendesk, email, live chat and phone 
• Work closely alongside our Sales and Customer Success teams to provide support assistance when required to help our trialists get over the line, and to help onboard new customers.
• Assist our development team in finding bugs and other product related issues.
• Work collaboratively to decrease churn and come up with new initiatives to help our existing customers succeed and grow.
• Support our product and marketing teams with valuable customer insights.
• Help improve our support function through the creation of content including FAQs, video scripts, How to Guides and Videos on our Knowledge Base. 

• A genuine passion for helping customers and providing outstanding support

• Previous experience in a customer support role
• Excellent verbal and written communication skills
• The ability to think creatively and problem-solve with a strong attention to detail
• Advanced Troubleshooting
• Time management skills and multitasking abilities
• Proficiency in the use of computer software and CRM systems
• Ability to work effectively both independently and as part of a team
• Working knowledge of help desk software, databases, and remote control

Additionally, please note that work hours are split into three shifts: 7:30 am - 4:00 pm, 8:30 am - 5:00 pm, and 11:00 am - 7:30 pm. You will be required to fulfil a minimum of 2 late shifts per week.

• Hybrid Working 3 office/2 home
• Employee Share Options (ESOP)
• Generous Parental Leave entitlements
• Down Tools Days (5-6 days a year to follow your passion)
• Volunteer Leave (to pay it forward in our community)
• Birthday leave (a paid day off so you can celebrate)
• A Dog-Friendly office
• Legendary Monthly Team Lunches
• A values-based culture