9Spokes is a technology company whose mission is to deliver the most reliable and secure data driven solutions that give businesses the edge they need to succeed.

Our industry-leading data platform transforms data inputs into actionable insights, empowering financial institutions, financial technology companies and their business customers to achieve success. These data driven solutions help companies accelerate their time to market, tailor their customer experiences, grow their customers into advocates and scale their business with confidence.

Role Overview

The Technical Delivery Manager will be responsible for providing mentoring / leadership for our developer and DevSecOps teams and will be the effective interface between our product and technology teams. 

You will have expert understanding of, and experience with, coding concepts and processes used in the development of SaaS platforms.  Expert understanding of Microsoft Azure and DevSecOps.  Understanding the technical issues and processes will allow you to provide meaningful mentorship to developers by engaging with them at a sufficient level of detail on the work they perform.

You will be responsible for feature releases on the Company’s platform and the central point of contact for all troubleshooting during feature releases or the implementation of new client platforms.  As a senior leader within the technology team, you will be a key point of contact with our clients’ developer and product teams to help manage and troubleshoot issues (including management of our SLA).  You will be an escalation point to help resolve issues in relation to feature releases and new client implementations. 

Your understanding of the Company’s platform and the technological requirements to deliver on the product roadmap or a new client implementation will allow you to work closely with the Head of Product to ensure that product priorities and client implementations can be delivered to time and to plan.  Your experience will allow you to push back where you believe the programme of work is not feasible in the time available and equally not demanding enough.  You will have a sufficient grasp of the technical requirements and functionality to perform an important quality assurance role in respect of each feature release and new client implementation. 

You will be responsible for accurate record keeping and monitoring progress towards goals and resource utilisation providing such reports periodically to the Company’s executive team.

Key Accountabilities

The following covers the Technical Delivery Manager key accountabilities; however, this is not an exhaustive list, and the role will include additional responsibilities:

Technical Leadership / people:

• Significant and demonstrable experience mentoring and leading developer teams; past experience working as a developer advantageous
• Proven experience leading and coaching teams in Agile and Lean principles and methodologies
• Provide feedback to the team to continuously improve and evolve our delivery capabilities

Technical Delivery

• Ownership of the delivery roadmap and the ability to challenge and interrogate product roadmaps and delivery timelines based on a technical understanding of the relevant requirements.
• Provide technical leadership and expert advice to the Product team to ensure that product definitions are capable of being delivered to plan and to time
• Lead and manage the delivery lifecycle as the effective interface between the Technology and Product teams to ensure backlogs are prioritised and impediments are resolved
• Provide effective second line quality assurance over the delivery of features and implementations
• Maintain accurate and relevant records showing progress towards goals and resource utilisation

Customer Operations

• Act as the central point of contact, and first line escalation point, for all new client implementations
• Ability to communicate effectively with client product and developer teams. 
• Continuously improve implementation practices to ensure a high level of customer satisfaction
• Ensure customers have visibility of delivery activities as well as new product features
• Manage expectations and build exceptional customer relationships
• Ensure the service to enterprise customers is delivered to the agreed SLA

Security Responsibilities

All 9Spokes staff have basic information security responsibilities that relate to the physical and virtual safety and security of 9Spokes-controlled information and must comply with the associated company policies and procedures.  

As a 9Spokes employee you will be required to:

• Follow the 9Spokes policies and procedures applicable to your job function
• Understand information security, including how to handle information, reporting risks and/or breaches, and how to support colleagues to do the same

Qualifications, Key Skills, Experience and Knowledge

• The successful candidate must demonstrate experience and working knowledge across the following areas:
• Expert understanding of Microsoft Azure and DevSecOps and the coding processes / concepts used in the development of SaaS platforms
• Significant and demonstrable experience leading and managing the deployment of major feature releases and deployments of SaaS platforms to enterprise customers to time and to plan
• Business analyst, project management, technical account management or technical customer relationship management experience
• Proven experience working with product teams to ensure the timely delivery of features and client implementations
• Expert knowledge of Lean and Agile principals, with proven experience coaching people through the agile methodology
• Excellent organisation and communication skills
• Motivating and engaging people management experience
• Strong technical problem-solving skills, with ability to provide solutions fit for purpose solutions